We make it easy for restaurants to give great waiter training to their waitstaff. We use private waiter reviews, customer service grades, and leader-boards to transform your Waitstaff. Your restaurant will never be the same again.
Turn your Waiters into Customer Service Experts
Customer Service is very important to today’s tech savvy and vocal consumer. How much money are your untrained and unexperienced Waitstaff costing you?Let’s face it. Waiter training manuals, workshops, and books are outdated. In this day and age, Restaurants need Waitstaff to be experts in customer service. WaiterPop trains your Waitstaff using Waiter Reviews, Waiter Grades, and Waiter Leader-boards.
Private Waiter Reviews from your Patrons
We train your Waiters using real Waiter Reviews right from your real patron. Using their smartphone, your patron scans a QR Code that will let them send a private, text message review right to the Restaurant Management’s phone or email. Stop wasting your time trying to find any useful information from online review sites. Most of the reviews are fake and don’t actually give you any information on how to train your Waiters better. Our WaiterPop reviews ask your patrons how they felt about their Waiter’s friendliness, attentiveness, cleanliness, and much more.
Waiter Grades that tell you how great your Waiter’s are
We take your Waiter’s POS data and their Waiter Reviews, their yin and yang, to make what we call their “Waiter Grade.” A Waiter Grade tells Restaurant Management how their Waiter is performing. Let us do the work. We’ll comb through your POS data and figure out exactly what quality Waitstaff you have at your Restaurant. Based on our patent pending grading system, Restaurant management can make employee decisions on the fly. Knowing who is giving great customer service is as easy as looking at their Waiter Grade.
Waiter Leader-boards that keep your Waiters focused, motivated, and competitive
Our Waiter Leader-board will keep your Waiters focused, motivated, and competitive. We take your Waiters’ Grades and place them onto a Leader-board which is kept In-House in your Restaurant. It isn’t public to your patrons and only for the eyes of your Management, Waiters, and Staff. It’s not a secret anymore that having competitive employees helps with retention and productivity. With the Waiter Leader-board, your Waiters will always have their personal customer service performance at the top of their minds and will make a greater effort to deliver great customer service.