Top 5 Essential Waiter Duties
A lot of people think that all a waiter does is take orders and serve food. Waiter training and waiter duties are a lot more labor intensive than that. It takes a lot of preparation that many people applying for jobs in the service industry might not even be aware of. WaiterPop has put together a list of the Top 5 Essential Waiter Duties to doing a great job and making lots of money at your restaurant.
Waiter Duties #5
Maintain a Good Attitude: When you come to work be prepared to be a team player and have a great attitude. Always make sure you give a hand to your teammates when you can. When everyone works as a team you can really elevate the performance of the restaurant as a whole. Having a good attitude means being prompt, polite, and courteous at all times. Leave personal issues at home and remember when you come to work you need to remain professional at all times.
Waiter Duties #4
Rolling Silverware & Linens: Before and after each shift always make sure there are enough silverware and linens for the next shift. If there are not enough or there looks like there will be a shortage in the near future alert your manager. There is nothing more irritating than running out of silverware in the middle of a busy shift because someone didn’t do it the shift before or because nobody knew that the restaurant was out of linens. TIP: Waiters, when you are rolling silverware always check both the linens and the silverware to make sure they are clean. No guest wants receive dirty utensils because a Waiter was too lazy to take pride in their work.
Waiter Duties #3
Refill Garnishes/Condiment: Every restaurant is going to utilize different garnishes and condiments that waitstaff will have access to in order to help prepare dishes for expo. Garnishes and sauces may be found on the line or at other stations throughout the restaurant to help with the presentation or taste. These garnishes and sauces always need to be refilled and have backups ready if possible. Also make sure all condiments like sugar candies, ketchup bottles, salad dressing are also refilled and made available and ready for the upcoming shift. In times of high volume having extras available is key to table turnover.
Waiter Duties #2
Keep Dining Areas CLEAN: This should go without saying, I know Wendy the Waitress has already mentioned this before, but PLEASE Waiters, keep booths, tables/chairs, floor of the dining area clean! Same with tables and chairs. They should be wiped down and made sure to be in presentable condition. If your restaurant has booths pull them out and clean behind them. Whether you sweep, mop or vacuum it needs to be done every morning and night. You don’t want guests to see french fries from previous dinner shift on the floor in the morning. Make sure to do a good job! Think of the floor at work as the floor of your dining room. Clean it up!
Waiter Duties #1
Take Care of Your Customer: Above all make sure to give expert service to your guests. If your guests have any request remember to respond in a timely matter and follow through. Make sure you are attentive but not over talkative and be consistent throughout.
Of course these Top 5 could never truly begin to cover all the duties waiting in store for potential service industry applicants but it will help give anyone who has not had previous experience a good idea at what’s needed of them. For more information on how to earn big bucks and rise to the top in your restaurant, check out our How to be a Waiter series for more ways to be a better waiter.